Introduction
to Customer Service Online Course Preview Page
|
Course Name: Intro to Customer
Service
|
Term/Session: Fall 2014
|
|
Course Number: MNA1161
|
Reference Number: 497684
|
Faculty Introduction
Welcome to the
course! My name is Dr. Mitchell Miller, and I will be your instructor in the
course.
Faculty Contact Information
|
Instructor Name:
|
Mitchell Miller
|
|
Office Phone:
|
954-228-5072
|
|
Campus Phone:
|
954-201-7900
|
|
Fax:
|
561-509-7684
|
|
Email:
|
mmiller3@broward.edu
|
Course Description & General Outcomes
This course provides the student with the basic concepts and current trends in the customer service industry. Through actual case studies, the students analyze organizations that have implemented successful customer service strategies.
Course Prerequisites
This class has no pre or co-requisites.
Course Attendance and Participation Policy
During the first week
of class, you must complete an activity from the online orientation or you will
be withdrawn from the course. Simply logging into the course will not satisfy
your attendance during this time. As with an on-campus course, students who are
reported for non-attendance in an online course and are withdrawn are still
responsible for paying for the course. If you do not complete the
requirements of the first week of class, you should drop the course by the
official drop/add deadline or expect to pay for the course.
It is very important
for you to actively participate in this online class. If you stop participating
in class discussions, do not submit assignments, or fail to take quizzes or
tests prior to the withdrawal date, you will be withdrawn from class and
receive a W or, if it is your third attempt, an F.
If you stop participating after the withdrawal date, you will receive an F. To avoid this situation, you should remain an active learner in this class and always communicate extenuating circumstances to your instructor. Ongoing communication with the instructor is critical to your course success. Completion of tests, assignments, and other class activities are used as indicators of your participation in order to satisfy this reporting requirement. See the list of activities required for participation and attendance on the General Course Policies page.
If you stop participating after the withdrawal date, you will receive an F. To avoid this situation, you should remain an active learner in this class and always communicate extenuating circumstances to your instructor. Ongoing communication with the instructor is critical to your course success. Completion of tests, assignments, and other class activities are used as indicators of your participation in order to satisfy this reporting requirement. See the list of activities required for participation and attendance on the General Course Policies page.
Required Course Materials
Required course materials are described below:
- Required Text: Customer Service: Skills for Success
Robert W. Lucas, 5th edition,
McGraw-Hill
ISBN: 978-0-07-339711-5 (Print)
ISBN: 978-0-07-755275-6 (E-Text)
Methods of Instruction
This is a 3-credit hour on-line e-learning course. Normally,
a 3-credit hour course would meet once each week (during a 16 week term) for a
total of 3 hours per week or 48 hours per term. In this class, you will engage
in structured out-of-class or online activities for the entire class time. See
the Course Schedule for a detailed description of online assignments. Students
are responsible for regularly reviewing the Course Schedule and completing all
required assignments (for best view of what course work is due, go to blue bar
heading above course and review each section. Due dates are most accurate
there.
General Policies and Technical Requirements
You are responsible
for being familiar with all BConline policies and procedures related to your activity
in this course.
Broward
College Policies
- Review the Broward College Policies on topics including disability services, academic honesty, privacy, and critical event procedures.
BConline
Policies
- Review the General Course Policies for topics including rules for netiquette, definition of participation, and other information.
Proctored Exam Policy
- This course may have proctored exams that must be taken at a campus e-Testing Center or at an alternate pre-approved testing location. For detailed instructions please visit our Proctored Exam Policy page.
Technical
Requirements
- Students taking an online course are expected to be moderately proficient in using a computer. Please go to the Technical Requirements page for a complete list of computer skills and technical requirements.
How to Access the Course
Follow these steps in
order to log into the BConline course. Normally, the login date will be the
first day of the session in which the course is scheduled. Only students who
have registered and paid for the course will be permitted to login.
There may be a delay of up to 20 minutes from when you register and pay before
BConline login is activated.
- Your BConline User Name is the same as your BC email ID.
- Your BConline password is the same as your BC email PIN code.
- If you need login information, obtain BC email user ID and PIN code before attempting to login to BConline.
Links
to help you get connected to BConline course(s)
- BConline login page
- Student e-learning Resources
- Password Reset
- If your password does not work or you forgot it, click this link to reset it: Student Password Reset. If you need further support, please contact the BC helpdesk at 954-201-7521 or helpdesk@broward.edu. It's available from 7 a.m. to 11 p.m., Monday through Friday.
- Technical Problems
- If you need help using D2L, review the step-by-step tutorials on how to use every tool in D2L. If you need further support, call the 24-hour D2L Help Desk at 866-468-0009.
- Chat Online to the D2L Help Desk
- Submit and track your own ticket online at the BConline Support Center.
No comments:
Post a Comment